Refund and Returns Policy

BigYawn 3D
Last updated: 14 February 2026

BigYawn 3D is a trading name of BigYawn Media Ltd. This policy explains your rights and how returns, refunds, and replacements are handled in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

If you have any questions, contact: info@bigyawn.co.uk

1. Your rights under UK law

When you buy from us, you are entitled to receive goods that are:

  • As described

  • Of satisfactory quality

  • Fit for purpose

If an item does not meet these standards, you may be entitled to a repair, replacement, or refund.

2. Change of mind (14 day cooling-off period)

If you change your mind, you have 14 days from the day you receive your order to request a return.

Conditions:

  • Item must be unused and in original condition

  • Item must be returned complete with packaging where possible

  • You must contact us before returning

Return postage for change-of-mind returns is the responsibility of the customer unless agreed otherwise.

Once the item is received and inspected, a refund will be issued to the original payment method.

3. Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us within 30 days of delivery.

We will:

  • Offer a replacement, repair, or full refund

  • Cover return postage where applicable

Photo evidence may be requested to speed up resolution.

4. Items damaged in transit

If an item arrives visibly damaged due to shipping:

  • Contact us within 48 hours of delivery

  • Provide photos of the packaging and item

We will arrange a replacement or refund as appropriate.

5. Custom, made-to-order, and personalised items

Most BigYawn 3D products are printed to order.

Unless faulty or incorrect, custom or made-to-order items cannot be returned for change of mind, in line with UK Consumer Contracts Regulations.

If there is a quality issue, we will always work to resolve it.

6. How to request a return

Email: info@bigyawn.co.uk
Include:

  • Order number

  • Item name

  • Reason for return

  • Photos (if faulty or damaged)

We will provide return instructions.

7. Refunds

Once a return is received and checked:

  • Refunds are issued to the original payment method

  • Processing typically takes 3–5 working days

  • Your bank/payment provider may take additional time

Original shipping costs are refunded only where required by law (faulty/incorrect goods).

8. Non-returnable items

We cannot accept returns for:

  • Used items

  • Items damaged by misuse or improper handling

  • Custom or made-to-order items (unless faulty)

9. Late or missing refunds

If you have not received a refund after 7 working days:

  1. Check your bank/payment account

  2. Contact your payment provider

  3. Contact us at info@bigyawn.co.uk

10. Our approach

BigYawn 3D is built on quality and fairness. If something is not right, we will work with you to resolve it properly and reasonably.