Privacy Policy

BigYawn 3D
Last updated: 14 February 2026

BigYawn 3D is a trading name of BigYawn Media Ltd, registered in the United Kingdom. We are committed to protecting your privacy and handling your personal data in a transparent and lawful way in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business address:
6 Willow Close, Littlethorpe, Leics, LE19 2JE, United Kingdom

Contact email for privacy matters:
info@bigyawn.co.uk

1. Who we are

BigYawn 3D operates an online store selling 3D printed products. This policy explains what personal data we collect, why we collect it, how we use it, and your rights over that data.

2. What data we collect

Depending on how you use the website, we may collect:

Information you provide directly

  • Name

  • Billing and delivery address

  • Email address

  • Phone number (if provided)

  • Account details (if you create an account)

  • Messages sent via contact forms

  • Comments you leave on the site

Order information

  • Products purchased

  • Order history

  • Payment status

Technical information

  • IP address

  • Browser type and device information

  • Cookie data

We do not store card or payment details. Payments are processed securely by third-party providers.

3. How we use your data

We use personal data to:

  • Process and fulfil orders

  • Deliver goods and provide customer support

  • Manage your account (if registered)

  • Respond to enquiries

  • Prevent fraud and abuse

  • Comply with legal and tax obligations

  • Improve website reliability and security

We do not sell or rent your personal data.

4. Lawful basis for processing

Under UK GDPR, we process data under the following lawful bases:

  • Contract – to fulfil orders and provide services

  • Legal obligation – for accounting and regulatory compliance

  • Legitimate interests – to operate and secure our website and services

  • Consent – where required (such as cookies or optional marketing)

5. Payments

Payments are handled by secure third-party providers such as Stripe and PayPal. We do not store card details. Payment processors handle your data under their own privacy policies.

6. Cookies

We use cookies to ensure the website functions correctly and to improve user experience.

Cookies may be used to:

  • Maintain login sessions

  • Remember preferences

  • Support shopping cart functionality

You can manage or disable cookies through your browser settings. A cookie banner is provided to allow you to control cookie usage.

7. Comments

If you leave a comment, we collect the information shown in the form, along with your IP address and browser information to help detect spam.

Comments and associated metadata may be retained indefinitely to support moderation and follow-up responses.

8. Contact forms and emails

If you contact us, we will use your details only to respond to your enquiry and provide support. Contact messages are typically retained for up to 12 months unless required for ongoing service or legal purposes.

9. Accounts

If you create an account, your profile information is stored so you can view orders and manage your details. You may request deletion of your account at any time.

10. Data retention

We retain data only as long as necessary:

  • Order and financial records: 6 years (legal requirement)

  • Contact messages: up to 12 months

  • Account data: until deletion is requested

  • Comments: retained indefinitely unless removed

11. Who we share data with

We only share data where necessary to operate the service:

  • Payment providers (Stripe, PayPal)

  • Shipping and delivery services

  • Email/SMTP provider for communications

  • Spam protection systems (if comments enabled)

We do not sell personal data.

12. Where your data is stored

Your data is hosted and processed within the United Kingdom. Some service providers (such as payment processors) may process data outside the UK under appropriate safeguards.

13. Your rights under UK GDPR

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request restriction of processing

  • Request transfer of your data (data portability)

  • Object to processing in certain circumstances

To exercise any rights, email: info@bigyawn.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

14. Children and age suitability

Some products may be suitable for children. However, we do not knowingly collect personal data from children without parental involvement. If you believe a child has provided personal data without consent, please contact us and we will remove it.

15. Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

16. Changes to this policy

We may update this policy from time to time to reflect legal, technical, or operational changes. The latest version will always be published on this page.